Services
The right work, at the right level.
Three service tracks designed for different stages of business. Each one grounded in the same principles: start with the problem, stay honest about readiness, build to last.
Local & small business
AI presence and automation
A clear-eyed assessment of where AI can genuinely help your business today — and where it cannot yet. You leave knowing exactly what is worth doing and what to ignore.
Making sure your business is the one AI engines like ChatGPT, Google AI Overviews and Perplexity cite when customers ask about what you do. Structured content, schema and factual density that gets you quoted.
Consistent, on-brand content and social activity that keeps you visible — produced with AI assistance so it stays affordable and always sounds like you.
Turning customer reviews into a system: prompting happy customers, responding well, and using the signal to improve both your reputation and your AI visibility.
AI-assisted handling of incoming enquiries so no lead goes cold — fast, friendly first responses even when you are busy or closed.
We keep everything running and improving month to month, so your AI presence never goes stale and you never have to think about the plumbing.
Ecommerce & DTC brands
AI operations and growth
Custom AI agents that handle real operational work — support, merchandising, ops — wired into your actual stack, not a chatbot bolted on the side.
Getting your products and brand cited by AI shopping and answer engines, so you are the recommendation when buyers ask AI what to purchase.
AI-driven analysis of where margin leaks and where it hides — pricing, returns, product mix — turned into decisions you can act on this week.
Smart, personalised lifecycle and win-back flows that bring lapsed customers back without discounting your brand to death.
Regular, plain-English briefings on what is working and what is not — the numbers that matter, interpreted, not just another dashboard.
We build the systems and then keep them healthy — monitoring, iterating and improving so performance compounds instead of decaying.
Organisations & scale-ups
AI transformation & digital growth
Helping established organisations adopt AI in a way that actually sticks — grounded in real workflows, change management and measurable outcomes.
Turning digital and ecommerce channels into a reliable growth engine — conversion, retention and margin improved through AI, data and disciplined experimentation.
Positioning your organisation as the authoritative source AI engines cite in your category — an owned, defensible channel as AI search reshapes discovery.
Levelling up your existing digital and AI teams through coaching, structure and hands-on mentoring so the capability stays after we leave.
Rigorous discovery and strategy work that aligns everyone on the right problem before a line of code or a budget is committed.
When you need it, senior product leadership on a fractional or interim basis — the strategic weight of a CPO without the full-time cost, embedded in your team.
Methodology
How we approach every engagement.
Customer-centred design
Outcome-led roadmapping
AI-native product thinking
Discovery and continuous improvement
Responsible AI
Built responsibly, by default.
We do not treat ethics and compliance as a box-ticking exercise bolted on at the end. They shape the work from the first conversation — because AI that people cannot trust is not finished.
AI ethics & governance
Every system we build is transparent, explainable and kept under meaningful human oversight. We are honest about the limits of the technology, actively guard against bias, and never hand you a black box you cannot stand behind.
Compliance & data protection
We build with UK GDPR and data protection baked in from the start, and keep pace with emerging regulation like the EU AI Act. Your data stays yours — handled securely, minimised by design, and never used to train models without your say-so.
AI for good
We offer pro-bono digital and AI services to charities, and founder-friendly rates for most early-stage, founder-led startups. We believe AI should widen opportunity, not narrow it, and we want the organisations doing the hardest, most important work to have access to the same quality of thinking as everyone else.
Not sure which track is right?
Start with a free discovery call. We will help you figure it out.
Book a discovery call